Annapolis Royal, Nova Scotia - Where History Meets Opportunity

Toll Free: 1.877.522.1110

Phone: 902.532.2043

Water Utility Receivables Collections

Policy No.: 2014-4
Supersedes:
Effective Date: December 31, 2014
Approval By Council Motion No.: 4

Purpose:

To specify the steps that must be taken to ensure accounts receivable are collected in a timely, fair and cost effective manner.

Applies to:

All Water Utility accounts of the Annapolis Royal Water Utility.

 

Time Frame Action
1 – 30 days Current balance due
31 – 40 days First past due statement is sent – PRIMARY NOTICE
61-70 days Second past due statement is sent – SECONDARY NOTICE Appendix A
91 days since issued Letter to past due accounts regarding water shut-off – REGISTERED NOTICE Appendix B
121  days since issued Turn off water

 

Policy Statement:

The following procedure will be followed with all Annapolis Royal Water Utility accounts:

  1. All Utility bills will be due thirty (30) days after the date of issue, as indicated on the bill as Amount Due
  2. The Annapolis Royal Water Utility will consider any Utility bill not paid by the Amount Due date as overdue.
  3. Interest will be added to overdue accounts on the first business day of each month at the current interest rate and statements will be issued to all overdue accounts with a balance greater than $5.00.
  4. Payments on all utility accounts are automatically applied to interest charges primarily, than the oldest balance owing and finally the most recent amount owing.
  5. If arrears of one bill or more are not paid within thirty (30) days of becoming “Over Due”, the Annapolis Royal Water Utility will send a Primary Notice (first past due statement) stating that if the debt remains unpaid  within ninety 90 days,  then the water will be disconnected.
  6. If charges are not paid within  thirty (30) days after the Primary Notice has been sent, the Annapolis Royal Water Utility will send a Secondary Notice letter (see Appendix A), stating that if the debt remains unpaid within 60 days, then the water will be disconnected.
  7. If charges are not paid within thirty (30) days after the Secondary Notice, then the Annapolis Royal Water Utility will send a Final Disconnection letter (see Appendix B) by registered mail, stating that if the debt remains unpaid within 30 days the the water will be disconnected.
  8. If there is no confirmation of receipt of the Final Disconnection Letter then the Disconnection letter will be delivered by hand by a member of the Water Utility.
  9. If the registered letter was received by the customer and there was no response then a member of the Water Utility will proceed in disconnecting the water and the customer will be charged the $20.00 disconnection fee.
  10. Extenuating circumstances will be the only time a payment plan can be initiated.
  11. Once the account is paid in full, the water will be turned on and the customer will be charged the $20.00 re-connection fee.
  12. If the water has been previously disconnected, as per the request of the customer, the water will not be turned on until the entire balance owing on the account is paid.
  13. All water connections/disconnection requests must be requested by the property owner or a representative of the property owner by filling out a work-order form in person at Town Hall.
  14. #5 of the policy is a courtesy, the Utility Review Board of Nova Scotia (URBNS) court order permits the disconnection of the water utility after forty (40) days of non-payment (schedule B section 9).

Water Utility Receivables Collections Policy- Signed

Share Button
Share Button